Analyst-Planning

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? As a forecasting and business planning analyst, you will be part of a team responsible for the development and execution of world class forecasting and planning models and contribute to our Global Capacity & Contact Management's innovative transformation. These modeling techniques will be developed with regular utilization of decision science, data analysis and innovative solutions required to deliver value and drive accurate outcomes while enabling and ensuring strong service levels across GSG. The analyst will partner with and manage a large set of stakeholder relationships across the Global Services Group and effectively collaborate with Finance, Operations, and MIS partners while effectively providing accurate long term planning forecasts. The ideal candidate must demonstrate effective communication and analytical proficiency, strong attention to detail and math aptitude, enjoy a fast-paced environment with ability to operate cross-functionally and deliver on shared objectives. Main Responsibilities: Develop, integrate and maintain accurate long term volume forecasting models Partner with Global Planning Teams to create, communicate, and coordinate workforce plans required to achieve servicing levels and shareholder targets Establish and maintain strong relationships with Business stakeholders, ensuring regular communication and feedback on plan execution Provide business analysis, strategic insights and planning support to evaluate and prioritize short/long-term opportunities across the GAPN organization Collaborate and effectively partner with multiple functional teams to acquire and apply knowledge of business growth initiatives, risk/financial concerns and/or process optimization programs Demonstrate thought leadership to solve business problems using quantitative statistical techniques Drive transformational change and support analytical advancement Interrogate, question, and validate key inputs and data outputs Minimum Qualifications: Bachelor's degree or equivalent experience in Computer Science, Engineering, Mathematics, Statistics related fields Demonstrated experience with Advanced Excel / Power Query / Power BI / SQL / Python Demonstrated ability to synthesize large data sets into actionable insights Demonstrated experience in driving results in a matrixed and global organization Strong analytical and problem-solving skills with clear thought leadership demonstration Ability to work flexible hours Preferred Qualifications: Demonstrated experience with Forecasting / MIS Reporting / Automation

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.