Analyst-Data Analytics (SQL, Hive, Python)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express is on a journey to provide the world's best customer experience every day. The GCS Product Analytics team plays a pivotal role within Global Commercial Services by developing cutting-edge data capabilities and leveraging advanced analytics to gain deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth. The Digital Measurement & Analytics team is a part of GCS Product Analytics team and delivers digital analytics and insights for the GCS suite of digital products & platforms. The team is responsible for innovating and transforming the process to measure and understand the customer behavior towards our digital tools. The analytical work will uncover insights that will drive GCS' global digital strategy and optimize the customer experience. Through world class innovation and advanced analytics, the team will create segmentations, develop KPIs, models and strategic analytics to solve key business opportunities. This will be achieved through a close collaboration with the digital product teams, marketing, servicing and technologies. Purpose of the Role Deliver actionable insights for GCS Digital Experiences by democratizing digital data, measuring product performance, conducting customer behavior deep dives and go-to-market segmentations. The role requires exhibiting a high level of expertise in driving decisions backed by data insights, strategic and advanced analytics, and data techniques. He / She will drive improvements in generating data driven actionable strategies to enable business growth initiatives. How will you make an impact in this role? In this role, the incumbent will be part of Digital Measurement & Analytics team. He / She will apply advanced analytics to drive segmentations, develop KPIs, models and strategic analytics to solve key business opportunities. This will be achieved through a close collaboration with the digital product teams, marketing, servicing, technologies, and field teams. He/She will– design measurement framework, conduct behavioral deep dives using Amex closed loop data to uncover product improvement opportunities, enable experimentation (AB Testing), work with leadership to define product strategy and maintain product performance reports/dashboards. This role requires candidates with analytical bent of mind and exceptional quantitative, problem-solving, and business story-telling skills. Responsibilities: Specific job responsibilities may vary as per the team responsibilities, but will involve aspects of the below: · Perform in-depth data analysis to deliver strategic priorities focused on the product roadmap for GCS Digital Experiences · Define KPIs to measure the efficiency of digital channels/products and develop customer segmentation to drive "adoption and engagement" for AXP customers. · Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data. · Gain deep functional understanding of the GCS digital channels over time and ensure analytical insights are relevant and actionable. · Flawless execution of the development, validation and implementation of statistical projects and automated reports. · Evaluate impact on business of different strategies/initiatives and generate insights and recommendations to fuel business growth. · Build partnerships with internal stakeholders such as Product, Technologies, Field, Servicing and Marketing to plan and prioritize various initiatives. · Empower self-serve by creating automated dashboards and reports using Adobe analytics suite or Tableau. · Continuously broaden and strengthen knowledge of advance analytical methods and tools to further evolve our analytical practices.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.