About the role
Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
About the company
American CyberSystems (ACS) is a leading company in the IT sector based in Duluth, GA, US. Established in the year 1998, ACS operates in diverse domains including the Aerospace, Healthcare, Financial Services, Retail and Hospitality industries among others. ACS delivers wide ranging services such as IT Consulting, Enterprise Services, Platform Services, and Digital Transformation Strategies. The mission of ACS is to provide superior business solutions to clients by incorporating sound industry understanding while maintaining a global viewpoint. ACS is renowned for its commitment to delivering world-class solutions while adhering to the core values of honesty, integrity, and high ethical standards. Some of its notable achievements include being awarded the TechServe Excellence Award every year since 2012 and the Agile1 - Best Performer award in 2018.
