The Operations Assistant is a multi-faceted position that may span multiple areas of the business or may be dedicated to a specific department based on the needs of the business and/or time of year. This role acts as support to the Operations, Office, Events, Reservations, and Facilities team(s) to assist in general operations, regular apartment Turnover periods, resident event implementation, and/or special project-based needs. This position will work closely with the team and vendors to ensure a smooth process and/or project completion according to ACC policies and procedures. This position is entry level, but serves as a high-impact support position in back-of-the-house related duties that provide our residents with the highest quality experience.
Critical Duties:
- May serve as a liaison between vendors and staff to include, but not limited to: vendor unit entry/oversight, collecting daily vendor assignment sheets, third-party and vendor property escorts, vendor set-up for events, etc.
- May assist the Events Team to coordinate and follow-up with assigned tasks to include, but not limited to: calling in food orders to vendors/delivery services, assisting in event set-up and tear down, assist in generating marketing for the event including social media content, serve at assigned host stations during events (food, photography, greeter, prize table, etc.)
- May assist in apartment inspections for damages, and preparation of units/bedspaces for occupancy in accordance with company standards and expectations during the regular unit Turnover process.
- During regular unit Turnover process, assists in quality checks of completed work to ensure market ready status of the units or area of project.
- May assist in audits and tracking as instructed by the Operations, Office, and/or Reservations Teams to include but not limited to: unit assignments, resident accommodation paperwork, key audits, damage walks, vendor completion lists, work order follow-up calls, etc.
- Responsible for understanding and following the American Campus key policy.
Essential Duties:
- May assist in updating property systems to support Reservations and Operations Teams in preparation and management of resident information and/or work orders.
- May assists in completing daily duties as outlined in the American Campus Basic Operating Standards and Systems (BOSS) program in support of the Facilities Team.
- May assist in keeping inventory and storing of office supplies.
- May assist as needed with moving, unloading and storing supplies such as furniture or project supplies.
- Attend all mandatory employee staff meetings and company safety meetings/webinars.
- Provide excellent customer service to residents and vendors.