Technical Support

Work as part of a team providing technical support to customers of all sizes, helping them troubleshoot issues and find solutions. Responsibilities include: Providing technical support to customers via phone, email, and chat Resolving technical issues and ensuring customer satisfaction Documenting and tracking customer cases Serving as the primary contact for customers and escalating complex issues to subject matter experts as needed Requirements: 2+ years of experience in a technical support or help desk role Strong communication and interpersonal skills Excellent problem-solving and analytical skills Proficiency in using various software, applications, and technology Knowledge of networking concepts and troubleshooting techniques Basic understanding of cloud-based technologies, operating systems, and mobile devices

Amdocs is a leading provider of software and services to communications and media companies. With a rich history of innovation and customer-centric focus, Amdocs enables service providers to deliver a high-quality customer experience, drive efficiencies, and monetize content and new technologies.