Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

We are looking for an experienced M6/Metasolv Specialist / Support Specialist who will act as the focal point for application support activities. The ideal candidate should have strong hands on experience with the M6 platform, deep functional knowledge of order management processes, bug fixes & development experience and the ability to troubleshoot and resolve order fallout issues efficiently.

What will your job look like?

Provide L3 application support for the M6/Metasolv platform.
Work on enhancements, bug fixes, configuration updates, and support development tasks.
Analyze, troubleshoot, and resolve order fallout issues across different order types.
Perform order reflow and ensure orders are successfully completed end to end.
Conduct root cause analysis, apply fixes, and coordinate with cross functional teams for permanent resolutions.
Monitor system performance, identify anomalies, and proactively address potential failures.
Prepare and maintain documentation for recurring issues, workflows, and fixes.
Collaborate with business users, QA teams, and developers to ensure timely resolution of issues.

All you need is...

• Required Skills & Experience:
  6–10 years of hands on experience with M6/Metasolv (Oracle Metasolv Solution).
  Strong understanding of M6 functionality , Intergration points , different work flows.
  Strong functional understanding of Order Management, Order fallouts and resolution techniques.
  Ability to perform order reflow and drive orders to successful completion.
  Solid knowledge of M6 database structure, key tables, and SQL queries.
  Experience analyzing logs, workflows, and system behavior to identify issues.
  Familiarity with integration touchpoints (e.g., provisioning, CRM, billing) within the M6 ecosystem.
  Good communication skills and ability to work as the focal point between technical teams and business stakeholders.
• Preferred/Added Advantage:
  Basic knowledge of Siebel CRM, particularly its interaction with M6 order flows.
  Understanding of telecom service fulfillment processes.
• Soft Skills:
  Strong problem solving and analytical abilities.
  Ability to work independently and drive issue resolution with minimal supervision.
  Proactive, detail oriented, and committed to high quality support delivery.

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!