About the role
Support operations in a rapidly growing student housing platform, Amber, with a focus on customer service and process efficiency.
Your role
Key responsibilities include:
Maintain updated knowledge of the organisation's products, services, and customer service policies.
Document interactions when necessary, compiling documents and forwarding information to interested parties.
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
Participate in training opportunities provided by the organisation.
Be responsible for closing all tickets within the assigned timeline.
Maintain necessary SLAs for the smooth functioning of the department.
About you
The ideal candidate should have:
Excellent written and oral communication skills
Active Listening skills
Good time management and planning skills
Objection handling skills
Education level - Pre-Graduate / Graduation
Benefits
Amber typically offers competitive stipends for interns, along with remote work flexibility.
Training and development
The role includes participation in training opportunities provided by the organisation to enhance skills and knowledge.
Career progression
Potential for growth within the company as Amber is rapidly expanding, targeting $1B in annual gross bookings value by 2024.
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