About the role
About Amber (https://amberstudent.com)Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital.If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!Role OverviewAs a Customer Support Intern, you will be the first point of contact for students and partners. You will play a key role in supporting users by addressing inquiries, solving issues, and ensuring a smooth booking experience. You will collaborate closely with the sales, operations, and product teams to drive customer satisfaction.Key ResponsibilitiesRespond to student queries over email, chat, and calls with professionalism and empathy.Guide students through the accommodation search and booking process.Collaborate with property partners to resolve availability, booking, and contract-related queries.Maintain detailed logs of interactions in CRM tools and ticketing systems.Proactively identify user pain points and suggest process improvements.Support the operations team during peak seasons to ensure quick turnaround times.Provide feedback to internal teams on recurring issues and student concerns.Help optimize FAQ content and support documentation based on real interactions.What We're Looking ForCurrently pursuing or recently completed a Bachelor's degree (any discipline).Strong written and verbal communication skills in English.A proactive, customer-first mindset with high empathy.Ability to multitask and work under pressure in a fast-paced environment.Basic proficiency in MS Office or Google Workspace (Docs, Sheets).Past internship or work experience in customer support, operations, or sales (preferred but not mandatory).Flexibility to work rotational shifts, including occasional weekend shifts (with compensatory offs).What You'll GainHands-on experience in a high-growth global startup environment.Very Competitive StipendDirect exposure to international markets and real-world customer operations.Opportunity to work with cross-functional teams (Sales, Product, Ops, Marketing).A potential full-time offer based on performance.Certificate of Internship and Letter of Recommendation.
About the company
Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital.
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