About the role
A Transportation Specialist at ROC facilitates flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.
Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations.
* Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on
time and is delivered at destination sites as per the given appointment.
* Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the
outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
* Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions,
weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
* In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load
cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail,
sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.
A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking
real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be
able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer
promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written
and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to
conclusion.
