Process Ops Program Manager - KYC Process Ops

As a Process Ops Program Manager - KYC Process Ops, you will be responsible for managing and improving the KYC (Know Your Customer) operations for Amazon's Payment Services organization. In this role, you will identify and implement process improvements, drive operational excellence, and ensure seamless customer experience. You will collaborate cross-functionally with teams such as Customer Service, Compliance, and Legal to enhance the KYC process and meet regulatory requirements. Key responsibilities include: - Analyze KYC operations and identify opportunities for process improvements - Develop and implement strategies to streamline the KYC process, enhance operational efficiency, and improve customer experience - Manage and monitor KYC operations, including performance metrics, SLAs, and KPIs - Collaborate with stakeholders across the organization to address KYC-related challenges and implement solutions - Lead process optimization initiatives and drive continuous improvement - Ensure compliance with regulatory requirements and internal policies related to KYC - Provide regular reporting and insights to leadership on the state of KYC operations

Amazon is a leading global technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. The company has a diverse range of products and services, including Amazon Prime, Amazon Web Services, Alexa, and Kindle. Amazon is known for its customer-centric approach, innovative culture, and commitment to sustainability.