IT Services Support Associate I

Amazon is currently hiring for the position of IT Services Support Associate I through its off-campus recruitment drive. This role is tailored for recent graduates or individuals with up to 2 years of experience in IT support. Qualifications & Skills : Any Bachelor's Degree Strong verbal and written communication skills Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in layman's terms for the customer The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities Able to apply critical thinking to determine next steps needed to resolve contacts Ability to empathize with and prioritize internal customer needs Display a commitment to quality and strong multi-tasking skills Adherence to shift schedules and timeliness are key requirements PREFERRED QUALIFICATIONS Strong soft skills to deal with varying forms of communications The ability to decipher technical terminology and explain in layman's terms to your customer Able to effectively create trouble tickets that are clear and concise to the issue and resolution Be able to think in logical steps to resolve the issue at hand Able to adapt to fast paced environment Roles and Responsibilities : Review written communications to ensure adherence to policy and ensures messages are received in a timely manner Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely Informs customer of needed remedies and answers basic questions Follow all standard operating procedures (SOP) through the effective use of Knowledge management system Acquire and maintain current knowledge of relevant company policies in order to facilitate communications Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns

Amazon is a global leader in e-commerce and cloud computing, renowned for its customer-centric approach and innovation. With a presence in over 200 countries, Amazon offers a diverse range of products and services, including Amazon Web Services (AWS), Kindle, and Alexa. The company fosters a culture of continuous learning and development, providing employees with ample opportunities for career growth.