Investigation Associate

Amazon India is seeking dedicated, hardworking, and analytical candidates to join the Transaction Risk Management Team in Bangalore as an Investigation Associate. This role involves investigating and eliminating online e-commerce risks, ensuring customer trust and safety. Candidates should excel in problem-solving and have the ability to work independently in a fast-paced team environment. Job Details: Company: Amazon India Job Position: Investigation Associate Location: Bangalore, India (Work from Home) Job Type: Seasonal (12-month FTC) Work Style: Remote Qualification: Graduate in any discipline Experience: 0 to 1 year Key Responsibilities: Research and evaluate facts surrounding seller transactions. Take appropriate actions based on established procedures and tools. Document actions with detailed annotations. Communicate with external customers via phone or email during the investigation process. Engage with internal teams through various communication channels. Understand issues and leverage resources to resolve them. Escalate problems or discrepancies to relevant teams. Communicate effectively with internal and external stakeholders. Analyze performance metrics to drive business goals. Meet assigned productivity targets and quality standards. Handle and interpret large datasets. Apply problem-solving and analytical skills in investigations. Independently manage tasks and responsibilities. Collaborate with peers and managers across levels. Maintain attention to detail and ensure high accuracy in work. Required Skills and Knowledge: Excellent written and spoken communication skills in English. Ability to handle large sets of data. Strong problem-solving and analytical skills. Proven ability to work independently and productively. Solid understanding of business objectives with a global perspective. Exceptional attention to detail and accuracy. Ability to work effectively in a dynamic team environment.

Amazon is driven by a mission to be Earth's most customer-centric company. We aim to build trust with customers and partners by ensuring a safe and reliable e-commerce environment. Our Transaction Risk Management Team plays a critical role in achieving this by investigating and mitigating online risks.