Data Analyst, Customer Service

The Data Analyst will analyze large amounts of data, discover and solve real world problems; and build metrics, business cases, and standard reports around key Customer Service initiatives. The successful candidate will be highly analytical, have an extremely high level of customer focus and passion for process improvement, and demonstrate the ability to execute the required skills, influence, educate, and drive results in a fast paced, ambiguous environment. The Data Analyst will support site operations and continuous improvement through rigorous analysis to drive critical organizational decisions. Key responsibilities include: - Ad hoc data retrieval and analysis using SQL, Python, Excel and other data management systems. - Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.. - Supporting cross-functional teams on the day-to-day execution of projects and initiatives. - Driving projects that help build Amazon into the most customer-centric platform. - Developing requirements and specifications with business and development teams. - Analyzing, diagnosing, and recommending required changes to optimize the work from home experience for customers and employees