Amazon Chat Support Executive - Remote Job for Indian Women

Amazon is seeking dynamic and dedicated individuals to join our team as Chat Support Executives in a fully remote capacity. This role is exclusively open for Indian women who are enthusiastic about delivering excellent customer service and resolving customer inquiries through live chat. As a Chat Support Executive, you will be the voice of Amazon, providing effective and efficient solutions to customers, contributing to the company's mission of offering an exceptional customer experience. Key Responsibilities: Handle customer inquiries and provide support through live chat, ensuring timely and accurate responses. Resolve customer issues, from general inquiries to complex issues, while maintaining a high level of professionalism and empathy. Utilize various Amazon tools and platforms to track customer interactions and resolve problems. Maintain a deep understanding of Amazon products, services, and policies to assist customers effectively. Assist in troubleshooting technical issues, tracking orders, providing product information, and managing returns or exchanges. Ensure customer satisfaction through efficient problem-solving and delivering solutions promptly. Meet or exceed individual and team performance targets, including response time, customer satisfaction, and resolution rates. Collaborate with other departments and teams to escalate unresolved issues and ensure customer needs are met. Follow up with customers to ensure complete resolution of their issues, providing an exceptional post-interaction experience.