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Company Description Step To Guide is a third-party service provider that manages online business operations for sellers and helps them increase sales and build a strong presence both locally and globally. The team of experts, including top B-school graduates, manages Flipkart and Amazon accounts for more than 50 sellers, offering end-to-end services such as cataloging and sponsored advertising optimization. Step To Guide handles seller account setup, order processing, returns management, and participation in promotional activities like seasonal sales and discount coupons. The team oversees portal management and customer service while focusing on account health, catalog optimization, and targeted advertising campaigns to maximize sales and return on investment.
Role Description The Amazon Account Manager is a full-time, on-site role based in Itarsi, responsible for managing and optimizing Amazon seller accounts. This position involves overseeing product listings and catalog quality, monitoring account health, and ensuring compliance with Amazon policies. The Amazon Account Manager will manage daily operations including order tracking, returns coordination, and customer service through buyer–seller communication. The role includes planning and executing promotional activities, optimizing keywords and bids, and managing sponsored advertising campaigns to achieve sales targets and favorable ACoS. The individual will analyze performance reports, identify growth opportunities, and collaborate with internal team members and clients to drive continuous month-on-month sales growth.
Qualifications
- Candidates should possess strong skills in Amazon seller account management, including cataloging, listing optimization, and account health monitoring.
- Candidates should possess skills in digital marketing and advertising, such as sponsored ad optimization, keyword research, bid management, and campaign analysis.
- Candidates should possess skills in data analysis and reporting, including proficiency with Excel or similar tools, performance tracking, and ROI measurement.
- Candidates should possess customer service and communication skills to handle buyer–seller messages, resolve issues, and maintain professional relationships with clients and internal stakeholders.
- Candidates should possess organizational and time-management skills to manage multiple seller accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
- Relevant experience in e-commerce account management, preferably on Amazon or Flipkart, is highly beneficial.
- A bachelor’s degree in business, marketing, commerce, or a related field is preferred, along with a strong understanding of online marketplaces and retail operations.
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