V-Mart Retail Ltd.
Website:
vmartretail.com
Job details:
About the Role
Mapping As-Is processes, documenting To-Be workflows, and preparing SOP/RCM/RACI artifacts that are
automation-ready and scale-ready.
Work closely with functional SMEs and Automation team during feasibility, UAT, and rollout.
Responsibilities
- Schedule and record SME interviews and process walkthroughs; capture steps, inputs/outputs, systems, and exceptions.
- Draft L2–L3 flowcharts in AI tools/Visio using team standards; maintain step IDs and version control.
- Time basic cycle-time/touch-time using templates; log pain points and rework loops.
- Convert approved design notes into To-Be flows with entry/exit criteria and SLAs in consultation with Automation Team and Functional Experts.
- Prepare the Automation & Integration Request Sheet (AIRS) with data fields, rules, and sample screenshots.
- Track comments/decisions from with Automation Team and update artifacts promptly.
- Write SOP steps with inputs, screens, evidence, controls, and exceptions.
- Populate RCM (risk, control, frequency, owner, evidence) from checklists provided by the Lead/Controls team.
- Build process-level RACIs; ensure role names match org structure.
- Prepare UAT scripts (positive/negative) mapped to step IDs; support 3X load simulation data prep.
- Log defects, screenshots, and re-tests; close documentation for Go/No-Go.
- Create job Descriptions/micro-guides (1–2 pages) per role; maintain links and version logs.
- Track training attendance and SOP compliance pulse checks during hypercare.
Qualifications
MBA/PGDM
Required Skills
- Proficiency in AI tools and Visio for flowchart creation.
- Strong analytical skills for process mapping and documentation.
- Experience in writing SOPs and RCMs.
- Ability to manage multiple tasks and meet deadlines.
Preferred Skills
- Familiarity with automation tools and integration processes.
- Experience in change management and training facilitation.
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