Xiaomi India
Website:
mi.com
Job details:
Role Objective
Lead and manage end-to-end operations for Accounts Payable (AP), partner claim management, and vendor/customer onboarding, ensuring statutory compliance support including TDS/TCS. The role is also responsible for applying and validating MSME-related requirements and ensuring process discipline, documentation quality, and audit readiness.
Key Responsibilities
A. Accounts Payable (AP) Operations Leadership
• Own AP processing activities including invoice validation, approval workflow coordination, and payment readiness.
• Ensure invoices are processed as per SOPs, contract/PO terms, and defined approval matrix.
• Oversee tax breakup verification and ensure correct capture of invoice metadata (invoice/upload dates, vendor references, amounts, etc.).
• Review and resolve high-impact AP exceptions/queries in coordination with internal stakeholders (procurement, finance, and tech teams).
• Ensure timely escalation for blocked/failed workflows and drive closure within SLA.
• Support accounting rectifications (reclassifications, reversals, correction postings) in coordination with finance/control teams.
B. Partner Claim Management (Operations Ownership)
• Manage end-to-end processing of partner claims: intake, validation, eligibility checks, calculation review, and closure.
• Ensure claim documents are complete and compliant with contract terms and internal controls.
• Review complex or exception cases and provide decisioning support as per defined guidelines.
• Track claim ageing, ensure timely communication with partners for missing information, and prevent rework.
• Ensure strong documentation and traceability for audit/internal review purposes.
C. Vendor & Customer Onboarding
• Lead onboarding operations for vendors and customers, ensuring accuracy and completeness of master data.
• Coordinate with internal teams to ensure required KYC/statutory documents are collected and validated.
• Manage onboarding trackers and ensure smooth transition from onboarding initiation to activated/usable status.
• Ensure onboarding processes follow internal controls and approval procedures.
D. TDS / TCS Compliance Support
• Oversee verification of TDS/TCS applicability, rates, and computation support for relevant vendor/customer transactions.
• Ensure correct handling of tax deductions/collections during settlements and reconciliation.
• Support preparation of tax-related summaries and audit-ready documentation for internal/external stakeholders.
• Drive timely resolution of TDS/TCS mismatches and partner/vendor queries.
E. MSME Knowledge & Operational Application
• Ensure MSME-related eligibility and documentation are validated as required by internal policy/statutory requirements.
• Guide teams on correct operational handling of MSME vendor details (e.g., validity checks, document completeness).
• Review and approve exceptions/edge cases where MSME details require correction or additional documentation.
F. Controls, Reporting & Governance
• Implement and monitor operational controls including maker-checker principles where applicable.
• Maintain trackers for pending items, ageing, SLA adherence, and exception logs.
• Provide periodic dashboards/updates to management (status, bottlenecks, turnaround, and risks).
• Ensure compliance readiness by maintaining audit trail, supporting evidence, and closure documentation.
Leadership & Team Handling
• Guide and review work outputs of the operations team/analysts.
• Conduct process walkthroughs, training, and continuous improvement initiatives.
• Manage escalations and coordinate with cross-functional teams (Finance/Controllership/HR/IT/Tech/CRM/GTM as applicable).
• Drive adherence to SOPs, improve turnaround times, and reduce error rates.
Knowledge & Skills Required
• Strong operational knowledge of Accounts Payable, invoice-to-payment workflow, and reconciliation basics.
• Working understanding of partner claims: validation, eligibility, documentation, and SLA-driven processing.
• Working knowledge of TDS/TCS concepts, applicability verification, and reconciliation support.
• Strong MSME operational understanding (eligibility, key document requirements, and handling process).
• Proficiency in Excel (trackers, reconciliation tables, pivot summaries, exception analysis).
• ERP/process familiarity preferred (e.g., SAP or similar systems).
• Strong communication skills for coordinating with vendors/partners and internal stakeholders.
Educational Qualification
• Graduate in Commerce/Finance/Accounting/Operations or equivalent experience.
• Professional qualifications such as CA-Inter / MBA (Finance) / equivalent are an advantage.
Experience
• 4–7 years of relevant experience in finance operations/AP, partner/vendor onboarding, claims operations, and compliance support.
• Experience working in a controlled/audit-ready environment is preferred.
KPIs / Performance Indicators (Indicative)
• AP invoice processing TAT and approval turnaround adherence
• Partner claim closure within SLA; reduction in claim rework/queries
• Onboarding completeness and reduction in activation delays
• Accuracy metrics: discrepancies, tax mismatches, exception rates
• Compliance readiness: audit trail completeness and response timelines
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