Website:
careerbloc.com
Job details:
Industry and Sector: A leading player in the Business Process Outsourcing (BPO) sector, operating within the service industry, catering to diverse global clients.
About the Opportunity: Career Bloc is seeking a dedicated and dynamic Assistant Manager - Operation Manager to join our on-site team in India. This role is pivotal in ensuring the seamless execution of BPO operations, maintaining high-quality service delivery, and driving process efficiency to meet organizational objectives.
Role & Responsibilities
- Oversee daily BPO operations to ensure adherence to client SLAs and internal quality standards.
- Lead, coach, and motivate the operations team to achieve performance targets.
- Implement process improvements and optimize workflows for enhanced efficiency and productivity.
- Maintain strong client relationships by ensuring effective communication and issue resolution.
- Monitor quality assurance metrics and drive initiatives for continuous improvement.
- Ensure compliance with regulatory requirements and organizational policies.
Skills & Qualifications
- Must-Have
- Proven experience in operations management within the BPO industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate insights for decision-making.
- Knowledge of quality assurance protocols and process optimization techniques.
- Proficiency in MS Office and operations management tools.
- Preferred
- Experience in client relationship management.
- Certification in Operations or Project Management.
Benefits & Culture Highlights
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.
- Competitive salary and performance-based incentives.
Skills: operations management,quality assurance,bpo,process optimization,communication,client relationship management,team leadership,catering
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