Senior Director, Global Operations – AI & Knowledge Management

About Alvarez & Marsal 

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. 

The Team 

We are seeking a Senior Director of Global Operations to lead the operational backbone of our AI & Knowledge Management function. This role will drive financial oversight, governance, and Responsible AI (RAI) practices—ensuring that our AI initiatives are scalable, compliant, and aligned to enterprise priorities. 

This leader will bring structure and discipline to a rapidly evolving space, partnering closely with AI, product, engineering, and change management leaders to ensure initiatives are delivered efficiently, responsibly, and with clear business value. 

How you will contribute 

Operational Strategy & Execution 

• Own the operational backbone of the AI & KM team’s activities, including resource planning, budgeting, vendor coordination, and governance. 

• Establish and continuously improve team processes, project tracking, and reporting rhythms — ensuring visibility into priorities, risks, and dependencies  

• Lead on program management for key strategic initiatives 

• Take leadership on responsible AI from an operational lens — partnering with risk, legal, and data privacy teams 

• Orchestrate team engagement and culture—leadership meetings, all-hands, engagement mechanisms, etc. 

• Establish and lead the operating model for AI & Knowledge Management initiatives  

• Drive planning, prioritization, and execution across a portfolio of AI programs  

• Implement scalable processes to support growth, efficiency, and cross-functional alignment  

Financial Management & Budget Oversight 

• Own budgeting, forecasting, and financial tracking for AI and Knowledge initiatives  

• Partner with finance and leadership to ensure investments align with strategic priorities  

• Monitor ROI, cost efficiency, and value realization across programs  

• Provide transparency into spend, resource allocation, and outcomes  

Governance & Risk Management/RAI 

• Define and implement global governance frameworks for AI and Knowledge platforms  

• Ensure alignment with enterprise policies, regulatory requirements, and risk standards  

• Establish decision-making structures, approval processes, and reporting mechanisms  

• Partner with legal, compliance, and risk teams on emerging AI considerations  

• Lead the development and operationalization of Responsible AI (RAI)practices  

• Implement controls around data usage, model governance, bias mitigation, and explainability  

• Stay current on evolving AI regulations and industry standards  

Cross-Functional Program Management 

• Partner with AI, product, engineering, and change management teams to ensure coordinated delivery  

• Drive program governance, timelines, and milestone tracking  

• Identify risks, dependencies, and mitigation strategies across initiatives  

Reporting & Performance Management 

• Establish KPIs and dashboards to measure operational performance and business impact  

• Deliver executive-level reporting on progress, risks, and outcomes  

• Continuously improve processes based on data and feedback  

Qualifications 

Required 

• 10+ years of experience in operations, program management, or business operations leadership  

• Proven track record managing budgets, governance, and large-scale initiatives  

• Experience supporting AI, data, or technology-driven programs  

• Strong financial acumen and experience managing complex budgets  

• Experience working with global cross-functional teams including product, engineering, and business stakeholders  

• Excellent executive communication and stakeholder management skills  

Preferred 

• Experience in professional services or consulting environments  

• Familiarity with AI governance, RAI frameworks, and regulatory considerations  

• Experience establishing operating models for emerging or high-growth functions  

• Exposure to enterprise platforms and cloud environments  

Your journey at A&M 

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. 

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. 

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs. 

The salary range is $200,000 - $250,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.