As a Associate Director in the Business Case & Value COE in Digital & Technology Services (DTS) you will support the design, quantification, and tracking of technology-enabled business value, working closely with senior stakeholders to translate transformation initiatives into credible financial outcomes (EBITDA, cash, cost, revenue). This role is hands-on, analytical, and client-facing.
1. Business Case & Value Identification
Support current-state baselining across cost, process performance, and technology footprint
Build value driver trees linking operational levers to financial outcomes
Develop ROM business cases (cost, benefit, ROI, payback)
Support opportunity prioritization using value, feasibility, and risk criteria
Prepare executive-ready materials for investment approval
2. Value Realization Office (VRO) Design & Operation
Support VRO operating model design & implementation (roles, KPIs, cadence, tools)
Build and maintain benefits tracking dashboards (planned vs actual)
Track value realization across transformation lifecycle
Support PMO integration and governance reporting
Identify early signals of value leakage
3. Value Recovery & Intervention
Support diagnostic analysis of under-realized benefits
Conduct root-cause analysis (adoption, process gaps, tech issues)
Track recovery actions and reclaimed benefits
Support sustainability and handover to BAU teams