Internal Systems Support Specialist

This role is essential to managing the business's internal systems support group, responsible for ticket triage, troubleshooting, and development across multiple platforms. The successful candidate will demonstrate expertise in technical problem-solving, workflow development, and systems integration. Key Responsabilities Manage and prioritize support tickets using ticketing tools (training provided for ServiceNow). Communicate with stakeholders to gather relevant details and provide regular updates. Assess ticket urgency and escalate when necessary. Demonstrate advanced Excel skills, including developing and optimizing VBA macros. Troubleshoot and debug VBA code to meet end-user requirements. Design, build, and maintain automated workflows using Power Automate. Debug and resolve issues in workflows, handling conditions, loops, and complex logic. Integrate Power Automate with other Microsoft services such as SharePoint, Forms, and Outlook. Create and maintain Power BI dashboards and reports, adhering to best practices in data visualization. Resolve data upload and integration issues using APIs and CSV protocols. Verify and format data to ensure accuracy and integrity before uploads. Maintain Tableau dashboards and reports to support subscription dashboards. Utilize advanced MS SQL skills for querying, optimization, and database management. Leverage Python for data manipulation, automation, and analytics. Manage and integrate data workflows within Snowflake for cloud-based data warehousing. Execute ETL processes to extract, transform, and load data, ensuring quality and integrity for Tableau dashboards.

Finance Active is a leading provider of debt management SaaS solutions to improve the performance of debt management and financial risk management: foreign exchange, investment, forecasting and guarantees. Permanently connected to the financial markets, our solutions allow the monitoring and valuation of positions, and simplify the management of operations considered complex. We provide exceptional insights and a high level of support to finance teams. Our ambition is to increase their operating margin, maximize financial performance and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.