Quality Assurance Analyst

• Perform quality assurance call and/or process reviews for all departments in Altisource • Conduct 'Process Refresher' and 'New Hire' trainings with the employees • Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards. • Identify training needs based on process review findings and collaborate with management to address skill gaps. • Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments. • Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement. • Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved. • Make recommendations to help reduce process variation and eliminate errors. • Track Business Unit responses for all findings identified from the process reviews. • Escalate unresolved issues to Senior Management and work with Management to resolve the issues. • Provide management with timely reports documenting observations from reviews.

Altisource is a trusted provider of comprehensive mortgage and real estate solutions. The company offers a wide range of services including online marketing and auction platforms for residential real estate, asset management for real estate owned (REO) properties, and full-service real estate brokerage. Altisource also provides title and settlement solutions, appraisals and valuations, mortgage fulfillment, and risk management services. They serve servicers, originators, and investors, with specialized services designed to maximize results, minimize costs, and mitigate risks associated with real estate and mortgage transactions. Furthermore, Altisource offers platforms for vendor management, commercial servicing, and construction risk management. Their solutions aim to enhance quality, lower costs, and increase efficiencies in real estate transactions.