Service Desk Analyst

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. Knowledge, Skills and Abilities · Very strong understanding of troubleshooting Windows and Windows based applications · Strong understanding of monitor, support and troubleshoot network and server issues. · Strong understanding of Windows Server and Cisco Networking · Entry level understanding of Citrix VDI, Morpheus and VMWare · Entry level understanding of Active Directory, Microsoft 365, Exchange, Antivirus, Phishing and Backup solutions · Entry level understanding of supporting Project management solutions (CA PPM & Oracle), HCM and SCM Solutions, · Strong experience of working on and supporting ITSM solutions (ServiceNow). User provisioning and provide support to end users on the same. · Strong experience of working on and supporting ACD solutions (PureCloud). User provisioning and provide configuration support to end users on the same. Working Arrangements · Work in a 24x7 environment in rotational shifts. · Primarily works in standard office environment or remotely · On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs Travel · Up to 10% travel may be required PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demand Requirements This section lists the physical demands that must be met by an associate to successfully perform the essential functions of the job. Requirement N/A Regularly Frequently Occasionally Sitting X Standing X Walking X Climbing/Balancing X Reaching with arms and hands X Stooping/Kneeling/Crawling X Talking X Hearing X Vision - close, peripheral, depth, ability to adjust focus X Use of electronic keyboard X Frequency Key Regularly: With a constant or definite pattern Frequently: Often or habitually Occasionally: At infrequent or irregular intervals Description of Work Environment/Conditions This section describes the work environment as associate should expect to encounter while performing the essential functions of the job. Select Y or N in the appropriate column for each category. Working Environment Yes or No If yes to last two categories, please specify Typical office or computer environment Yes Mostly indoor office environment with windows Yes Office with equipment noise No Offices with frequent interruptions Yes Required to work irregular hours (i.e. shift, overtime, weekends) If yes, please specify Yes Role requires team members to work odd hours during weekdays and weekends.

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.