Application Support Engineer Associate

Application Support Engineer Associate | Alter Domus | Hyderabad, India (Hybrid) About Alter Domus Alter Domus is a leading provider of services to the alternatives industry, serving 85% of the top 30 asset managers globally. With over 5,000 professionals across 23 countries, Alter Domus offers a unique work environment that values merit, open communication, and employee support. We are currently seeking an Application Support Engineer Associate to join our team. This role requires daily interaction with business users to provide support, troubleshoot issues, manage releases, and contribute to the platform strategy. Job Responsibilities: Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues. Ensure timely and accurate issue resolution, escalating when necessary. Collaborate with teams to troubleshoot and resolve support tickets. Participate in high-severity issue resolutions outside of normal business hours, as needed. Administer application settings and permissions. Write, review, and execute SQL code to diagnose and resolve incidents. Perform ad-hoc tasks and analysis for the support team. Investigate and provide long-term solutions to application issues. Coordinate with application and infrastructure teams to address site functionality and viability changes. Required Qualifications: Education: BSc/BA in Computer Science, Engineering, or a related field, or equivalent work experience. Experience: 1+ years of experience supporting software applications (preferably in the finance sector). Proficiency in SQL and relational databases. Strong critical thinking, communication, and collaboration skills. Highly analytical with strong problem-solving skills. Proficiency in English (verbal and written). Bonus Skills/Experience: 6+ months of professional software development experience. Strong experience with Microsoft SQL Server, including SQL and stored procedures. Proficiency in C#, ASP.NET/MVC, HTML, JavaScript, jQuery, CSS, PowerShell. Familiarity with ServiceNow, Jira, or other project/issue management systems. General understanding of object-oriented programming. What We Offer: Learning & Development: Access to the Alter Domus Academy, LinkedIn Learning resources, and career progression mentoring. Global Benefits: Support for professional accreditations (e.g., ACCA), flexible arrangements, generous holidays, birthday leave, and more. Mental & Physical Well-being: 24/7 support through the Employee Assistance Program. Equity & Inclusivity: Opportunities to invest in the company's growth, and a workplace that celebrates diversity, equality, and inclusion.

Alter Domus is a leading provider of services to the alternatives industry, serving 85% of the top 30 asset managers globally. With over 5,000 professionals across 23 countries, Alter Domus offers a unique work environment that values merit, open communication, and employee support.