Incident Manager

Take on a new challenge and apply your technical expertise in a dynamic and fast-paced environment. You'll work alongside collaborative and solution-oriented teammates. You'll play a critical role in managing production incidents to resolution, ensuring the stability and reliability of our systems. Day-to-day, you'll work closely with teams across the business (such as IT infrastructure, application development, and operations), lead technical triage calls, and identify opportunities to enhance our processes and systems. You'll specifically take care of incident resolution in a 24/7/365 environment, but also contribute to post-mortem activities and operational improvements. We'll look to you for: Managing production incidents to resolution using Alstom's standard incident management processes. Leading and guiding technical triage calls, analyzing infrastructure and application components. Providing timely updates to stakeholders and escalating issues as needed. Recommending and implementing process improvements based on operational insights. Supporting post-mortem activities and documenting resolution actions. Maintaining production applications, troubleshooting issues, and coordinating with technology teams.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.