AlphaSense Product Specialist

Reports To: Director of Customer Success The Product Specialist role at AlphaSense lives at the intersection of sales, customer success, and technical support Product Specialists are tasked with building relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of AlphaSense while helping to drive adoption Due to the extensive exposure that Product Specialists have with clients, they're also in a prime location to partner with our sales and product teams in determining future product developments that will resonate with the market Customer Support: Product Specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed and will retain their position as the customer's point person through resolution Customer Health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success Content generation: Product Specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution Product Direction: Because of our Product Specialists' deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management)

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