Customer Service Representative
AlphaGraphics
- Location
- Nashua, New Hampshire, United States
- Job type
- Full-time
Required skills
- CRM software
- Office software
- Phone system
About the role
<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training & development</li>
</ul>
</div>
<div class="trix-content">
<div><strong>BENEFITS/PERKS:</strong></div><ul>
<li>Competitive Compensation </li>
<li>Flexible Scheduling </li>
<li>Hard work, collaboration, humanity, fun, and laughter</li>
<li>Career path development </li>
</ul><div><strong>COMPANY OVERVIEW:</strong></div><div>As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.</div><div> </div><div>Our tight-knit team in AlphaGraphics - US277 is actively seeking a <strong>Customer Service Representative (CSR)</strong> to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. </div><div> </div><div>More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.</div><div> </div><div><strong>WHAT WE EXPECT OF YOU:</strong></div><ul>
<li>Serve as the primary internal representative of the organization.</li>
<li>Convey to the customer our expertise in products, services, and capabilities.</li>
<li>Serve as an external key educator to our community and customers.</li>
<li>Communicate customer requirements to the support team in accordance with company policies and procedures.</li>
<li>Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.</li>
<li>Determine charges for services requested, collect deposits or payments, or arrange for billing.</li>
<li>Attract potential customers by answering product and service questions and suggesting information about other products and services.</li>
</ul><div> </div><div><strong>WHAT YOU BRING TO THE TABLE:</strong></div><ul>
<li>Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.</li>
<li>Ability to effectively build relationships with customers and teammates.</li>
<li>Strong written and verbal communication skills.</li>
<li>Desire to continuously look for ways to help people.</li>
<li>Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.</li>
</ul>
</div>
About AlphaGraphics
Local printing, signage, and marketing solutions provider.
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