About the role
Provide customer support and resolve customer queries on call and chat
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidates should be flexible to work in 24*7 environments (US Shift).
About the company
Alorica is a global customer service outsourcing company that provides a wide range of solutions, including customer support, technical assistance, and sales services. With a strong presence in over 14 countries, Alorica caters to various industries such as healthcare, telecommunications, retail, and financial services. The company is known for its commitment to delivering exceptional customer experiences, leveraging advanced technologies and a customer-first approach. Alorica's diverse workforce and innovative solutions make it a leader in the outsourcing industry.
