Report

Customer Experience Agent (Bilingual-Spanish) Work-At-Home

Min Experience

1 years

Location

United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Customer Service Representative 

Location: "United States”

Employment Type: “Full-time”

Supporting: “Customer Care”

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

Guide customers through questions, concerns, or challenges they encounter while using the product or service 
Listen actively to understand the root of the issue and provide clear, effective solutions 
Record detailed call information for auditing, reporting, and follow-up purposes 
Maintain and update customer records to ensure accurate and current information 
Identify opportunities to introduce customers to new or enhanced services that meet their needs 
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications

What'll Set You Up for Success

Required:

High school diploma or GED 
6+ months of customer service or sales experience preferred 
Work at home environment is in a private residence and matches the address listed on file
Comfortable working with company-issued equipment such as a webcam if applicable.
An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates:

Must not be on any corrective action or performance plans 
Must have held your current position for 6+ months 
Must have relevant industry/program experience

Location Note: We're currently hiring for this position in “Tucson, Arizona”.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

Health, dental, and vision coverage with HSA options 
Paid time off 
Flexible pay options: daily or weekly pay 
401(k) retirement plan 
Leadership development programs that really grow your career 
Open access courses through Alorica Academy 
Paid training and tuition reimbursement 
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more 
Employee assistance program for personal and professional support 
Additional voluntary benefits to meet your individual needs

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaJobs #CallCenter #CustomerServiceJobs

About Company

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

Company

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

About the company

Alorica focus is on creating insanely great experiences for customers—online, on the phone and through social media. They approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.

Skills

Webcam

Broadband Internet