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Alorica - International Voice Process

Salary

2.1k LPA - 3.5k LPA

Min Experience

0 years

Location

Bengaluru

JobType

Full Time

About the job

Info This job is sourced from a job board

About the role

You will be supporting customers of the Top Ecommerce Platform in the Indian region You will be answering queries regarding Order related Queries. You will be handling inbound customer queries about the customers Order related. This is a Rotational shift 5-day working with Two Days rotational off Skill Required Good communication skills in English Ability to handle irate customers Solve Customer queries A team player Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Display Ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Excellent comprehension and articulation skills

About the company

One of the Largest is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world",[9] and is one of the world's most valuable brands.[10] It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft

Skills

good communication skills in english
ability to handle irate customers
solve customer queries
team player
active listening and questioning
eye for detail
display ownership and accountability
build trust and confidence with customer
own and resolve customer issues efficiently
excellent comprehension and articulation skills