Alorica - International Voice Process

You will be supporting customers of the Top Ecommerce Platform in the Indian region You will be answering queries regarding Order related Queries. You will be handling inbound customer queries about the customers Order related. This is a Rotational shift 5-day working with Two Days rotational off Skill Required Good communication skills in English Ability to handle irate customers Solve Customer queries A team player Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Display Ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Excellent comprehension and articulation skills

One of the Largest is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as "one of the most influential economic and cultural forces in the world",[9] and is one of the world's most valuable brands.[10] It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft