Technical Support Specialist II
📍 Allen, Texas (Onsite)
💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)
Join a leading organization in the public safety & security technology domain supporting advanced Vehicle Intelligence and ALPR solutions. We are seeking a Technical Support Specialist II with strong networking, Linux, Windows Server, and troubleshooting experience to provide high-level technical support in a fast-paced environment.
Responsibilities:
- Provide remote technical support via phone, email, web, and direct customer interaction
- Troubleshoot hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi issues
- Support Windows Server environments and Linux systems (Ubuntu/CentOS preferred)
- Handle inbound/outbound technical support calls and manage support tickets
- Work closely with Product and Engineering teams to resolve customer issues
- Document technical issues, fixes, and maintain knowledge base articles
- Assist Regional Sales Managers with technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud, containers, and virtualization technologies
Required Skills:
- 2–3+ years of Technical Support/Application Support experience
- Strong troubleshooting and analytical skills
- Experience with:
- Windows Server 2008/2012/2016
- Windows 7/8/10
- Linux CLI
- Routers, switches, VLANs, VPN, TCP/IP
- PowerShell scripting
- HTTPS, SSL/TLS protocols
- Strong verbal and written communication skills
Preferred Qualifications:
- CCNA, MCSE, CompTIA A+, Linux Certifications
- Experience with VMware/Hyper-V
- Familiarity with Azure Cloud and containers
- ITIL knowledge preferred
Additional Information:
- 6-month contract with possible extension/temp-to-hire opportunity
- Must be comfortable working onsite in Allen, TX
- Candidates must pass CJIS background verification process
- Interview Process: 2 rounds (Onsite + Google Meet)