Senior Expert - Claims Management (m/f/d)

Job Start: asap

Job Type: Full Time / Permanent

Non-Executive position

Internal Applicants preferred period: 24.04.2025 - 08.05.2025

About Us

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture. 

 

An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance. Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

 

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance

Job Purpose/Role:

As a senior expert in claims management, you will directly contribute to the execution of the global strategic agenda for Claims within Allianz Direct. Reporting to the Claims Technical Manager, you will work to drive impact in key areas of claims effectiveness, including recovery and recourse collection, fraud, and cost-effective claims management across the AZ Direct markets.

You have a deep understanding of KPIs within the claims function of an insurance business and will collaborate with operational leaders, experts in the markets, and business analysts to drive actions and initiatives that have measurable impact.

Key responsibilities:

• Support a culture of claims technical excellence across AZ Direct markets, ensuring efficiency and effectiveness goals are implemented in line with the company strategic agenda.
• Collaborate with business analytics, operational units and other stakeholders to lead and execute initiatives within area of responsibility, measuring impact and reporting on outcomes achieved. Particular focus on Recovery/Recourse management, fraud prevention, inflation mitigation and cost-effective claims management activities.
• Support analysis on KPIs and trends, including any insights on results and identify where remediation action is required to improve performance.
• Stay up to date on the latest claims management trends and best practices that apply to digital transformation in the insurance industry.
  
  

Qualifications/Key skills:

• A proven track record for delivering on initiatives and measurable impact in claims management that bring value to the organization, particularly in claims Technical Excellence (TEX) areas
• Demonstrated ability to steer projects and initiatives within set timelines
• High level of analytical skills to make good, timely, data driven strategic decisions
• Excellent communication and interpersonal skills, with strong stakeholder management across different cultures and areas of the organization including management
• Takes ownership and shows initiative, leads by example
• Entrepreneurial mindset with a passion for technology-based innovation
• Customer obsessed
  
  

Education & Experience:

• 5+ years of experience in insurance claims management roles, with cross-market knowledge highly regarded
• Knowledge of Agile and product development methods a plus
• Bachelors degree in business administration, economics, or a related field
• Excellent level of English. Other languages a plus, particularly German, Spanish, Dutch, Italian and French.
  
  

72099 | Customer Services & Claims | Professional | | Allianz Direct | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group