Director of Training & Development

Director of Training and Development

Position Summary

The Director of Training and Development is responsible for leading the organization’s learning strategy through the development, implementation, and continuous improvement of training programs, digital learning content, and performance development initiatives. This role oversees company-wide training operations, manages a team of field trainers, partners cross-functionally with internal departments and external partners, and ensures all learning initiatives align with company goals, operational standards, and performance expectations.

Key Responsibilities

Training Strategy & Content Development

• Oversees and leads to create, develop, and maintain comprehensive training programs for instructor-led, virtual, and self-paced learning environments.
• Design engaging digital learning content, facilitator guides, presentations, job aids, and development resources.
• Ensure all training materials remain current with company initiatives, operational updates, and partner requirements.
• Implement adult learning principles and modern facilitation techniques to improve learner engagement and retention.
• Lead ongoing training program enhancements based on business needs, feedback, and performance data.

Leadership & Team Development

• Lead, mentor, and develop a team of field trainers responsible for delivering company training initiatives.
• Provide coaching, support, and performance management to ensure consistency and effectiveness across the training team.
• Drive accountability and professional development within the training department.
• Establish training standards and best practices for facilitation, communication, and learner support.

Learning Technology & Digital Content Management

• Develop, organize, and manage digital learning content across learning platforms and training systems.
• Oversee the implementation and maintenance of learning management systems (LMS), training databases, and digital training resources.
• Ensure accessibility, consistency, and quality across all digital learning experiences.
• Identify opportunities to improve training delivery through technology and innovation.

Analytics & Performance Management

• Oversee all training analytics, reporting, and performance metrics.
• Track training completion, learner engagement, certification requirements, and operational performance trends.
• Utilize data and feedback to measure training effectiveness and drive continuous improvement initiatives.
• Develop reporting tools and dashboards to communicate training impact and departmental performance to leadership.
• Support learning and performance management initiatives designed to improve employee development, retention, and operational success. 

Compensation

Salary: $75,000-$85,000 annually based on experience

Benefits: Corporate level Medical, Dental, Vision, LTD, STD, and Life Insurance

401k: Eligible to enroll after 90 days with Alliance Mobile with a company match

PTO: Eligible for PTO accrued at the Corporate Benefit level 

Operates a national network of AT&T authorized retail stores.