Customer (VoC) Associate

Job Title: Voice of Customer (VoC) Associate, Allen Online

Location: Bangalore, travel to other locations

Reporting to: Head of Customer Experience

Job Description:

About ALLEN Digital

Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform.

At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc.

Job Summary:

Allen Digital is looking for a Voice of Customer (VoC) Associate to manage the collection and analysis of feedback from students, parents, and faculty. This role will be responsible for running surveys, gathering insights into key pain points, and understanding how students feel throughout their journey. The goal is to support students effectively and drive improvements in both product and academic experiences based on data-driven recommendations.

Key Responsibilities

• :Design, execute, and manage surveys to collect feedback from students, parents, and faculty on their experiences
• .Analyze qualitative and quantitative data to identify trends, pain points, and areas for improvement
• .Develop actionable insights and recommendations to enhance student support, academic outcomes, and overall experience
• .Collaborate with product, academic, and operational teams to implement corrective actions based on survey findings
• .Track and report key experience metrics, ensuring continuous improvement and monitoring of impact
• .Engage with students and faculty to gather deeper insights through interviews, focus groups, and other research methods
• .Present findings and insights to leadership and key stakeholders, influencing decision-making processes
• .Benchmark Allen Digital’s student experience against industry standards and best practices
• .Work closely with customer support teams to ensure student and parent concerns are proactively addressed
• .Stay updated on research methodologies and survey tools to enhance data collection and analysis

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Key Requirement

• s:Bachelor's/Master’s degree in Business, Engineering, Data Analytics, or a related fiel
• d.4+ years of experience in customer insights, research, or a related role, preferably in the education or ed-tech secto
• r.Strong expertise in survey design, execution, and data interpretatio
• n.Proficiency in data analysis tools (Excel, SQL, BI tools, survey platforms, etc.
• ).Excellent communication and stakeholder management skill
• s.Ability to translate data into actionable insights and strategic recommendation
• s.Experience working cross-functionally with product, academic, and operations team
• s.Passion for improving student experiences and outcomes through research and insigh

ts

Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform.