The role
As a Travel Advisor, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travellers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!
Key responsibilities
- Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
- Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
- Generating Profitable Sales: Use travel expertise and customer influencing skills to drive bookings and increase profitability. Identify up-sell and cross-sell opportunities.
- Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
- Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
- Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
- Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings.
- Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.
Requirements
- At least 1-2 year experience in the travel industry, in a travel package sales role.
- Strong knowledge of popular travel destinations, culture, and trends.
- Proven track record of meeting or exceeding travel sales targets.
- Proficiency in using travel booking systems and software.
- Excellent communication (both written and verbal) and negotiation skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.