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Associate – Operations

Min Experience

2 years

Location

Gurgaon, Haryana, India

JobType

Regular

About the job

Info This job is sourced from a job board

About the role

An associate is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues. Key Responsibilities: - Understands and contributes positively to meeting client SLA's, PG's. Maintain internal & client defined quality scores. Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensuring proper documentation and follow-ups and follow SOP's Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures Take complete ownership of self-learning & development Ability to work in a fast-paced environment with short deadlines. Able to practice logical reasoning and critical thinking.

About the company

Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents over 25 years. The Alight Work life® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Work life is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight has more than 16,000 colleagues spanning the globe, proudly serving 4,300 clients and their more than 36 million employees and dependents.

Skills

Ability to prioritize work
Logical reasoning
Critical thinking
Documentation
Process improvement