Service & Solutions Operations Manager

Service & Solutions Operations Manager

Build What Matters. Deliver What Lasts.

At Albireo Energy, we see buildings in a different way—as dynamic environments that should perform smarter, safer, and more efficiently across their entire lifecycle. We are a leading independent provider of building automation and energy services, delivering intelligent, high-performance solutions to mission-critical facilities across industries. (Albireo Energy)

We’re looking for a Service & Solutions Operations Manager to lead and scale our service and project delivery operations—driving excellence in execution, customer experience, and team performance.

What You’ll Do

Lead End-to-End Operations

Own the performance and execution of both Service and Solutions (Projects)—from preventative maintenance and emergency service to complex building automation system (BAS) projects.

• Oversee service delivery, engineering, project management, programming, installation, and commissioning
• Ensure consistent, high-quality execution across all phases of the project and service lifecycle
• Champion operational excellence aligned with “The Albireo Way” of repeatable project success

Drive Financial & Operational Performance

Deliver predictable, profitable results through strong financial leadership and operational discipline.

• Own P&L performance across service agreements, T&M work, and project delivery
• Lead forecasting, budgeting, and monthly financial reporting (including WIP and cost-to-complete)
• Ensure billing accuracy, margin performance, and cash flow optimization
• Drive resource planning, labor forecasting, and operational efficiency

Elevate the Customer Experience

Be a trusted partner to our clients—ensuring their buildings operate at peak performance.

• Build long-term client relationships through proactive engagement and consultative leadership
• Lead service agreement execution, renewals, and performance reviews
• Conduct site visits, quality audits, and executive-level customer touchpoints
• Resolve issues with urgency, professionalism, and accountability

Develop High-Performing Teams

Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals.

• Establish clear expectations, performance metrics, and development plans (SMART goals)
• Mentor teams in communication, customer engagement, and problem-solving
• Foster a culture rooted in safety, accountability, integrity, and collaboration
• Build a people-first environment where talent grows and teams succeed together

Partner with Sales & Strategy

Bridge operations and business development to deliver innovative, high-value solutions.

• Collaborate with sales on estimating, solution development, and client presentations
• Support growth through technical expertise and market insight
• Identify industry trends and align service offerings with evolving customer needs
• Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.)

Drive Continuous Improvement

Advance systems, processes, and performance across the organization.

• Develop and standardize SOPs, tools, and best practices
• Lead continuous improvement initiatives across service and project operations
• Act as a change agent—driving innovation, adaptability, and operational scalability
• Promote a culture of safety, quality, and accountability