INCOME MAINTENANCE CASEWORKER I

About the Department

Income Maintenance Caseworker I – Reception Area

Alamance County Department of Social Services

Be the welcoming face that changes lives.

At Alamance County DSS, our reception area isn't just a desk—it's where hope begins. As an Income Maintenance Caseworker I, you'll be the first person families meet when they're seeking help during challenging times. Your warmth, professionalism, and expertise will set the tone for their entire experience with our agency.

If you're energized by connecting with people, solving problems, and knowing your work creates tangible impact in your community, we'd love to talk with you.

Position Duties

What You'll Do Every Day

This isn't a typical receptionist role. You'll be a vital member of our team, balancing compassionate client service with essential administrative responsibilities:

Client Interaction & Support

• Welcome clients with empathy and professionalism, often during their most vulnerable moments
• Conduct detailed interviews to understand client needs and gather necessary information
• Provide applications, agency forms, and guidance on community resources
• Direct clients to appropriate services and programs with clarity and patience

Office Operations & Data Management

• Maintain accurate records through scanning, data entry, and document management
• Handle correspondence and ensure information flows efficiently through the office
• Support a fast-paced environment where attention to detail matters
• Process applications and forms that directly impact families' access to assistance

Every interaction you have helps someone navigate our system more easily. Every form you process moves a family closer to the support they need.

Minimum Qualifications

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.            

Other Qualifications

Who Thrives in This Role

The best candidates for this position bring both heart and skill to their work. You'll excel here if you have:

Essential Interpersonal Strengths

• Natural warmth and the ability to make people feel heard and respected
• Patience and composure when working with clients experiencing stress or frustration
• Clear communication skills that make complex processes understandable
• Cultural sensitivity and respect for diverse backgrounds and circumstances

Professional Capabilities

• Strong organizational skills and meticulous attention to detail
• Comfort with technology including computers, scanners, and database systems
• Ability to accurately gather, record, and manage confidential information
• Capacity to multitask effectively while maintaining quality and accuracy

Growth Mindset

• Eagerness to learn income maintenance programs, policies, and procedures
• Adaptability in a dynamic environment where priorities can shift
• Collaborative spirit and commitment to supporting your team

Emergency Response: This position may be required to work during emergencies, disasters, or shelter operations to serve community members in crisis.

Position Security: All DSS positions are subject to reallocation based on funding availability and evolving agency needs.

Why Choose Alamance County DSS

Meaningful Work: You'll go home each day knowing you helped real people access food, healthcare, and stability during difficult times.

Professional Growth: We invest in training and development, helping you build expertise in social services and advance your career.

Supportive Team: Join colleagues who share your commitment to serving with dignity, respect, and compassion.

Stable Career Path: Work for a county government agency with competitive benefits and long-term security.

Community Impact: Be part of the safety net that keeps Alamance County families stable and thriving.

Ready to make a difference? If you're looking for more than just a job—if you want a career where you matter and your work matters—apply today to join the Alamance County DSS team.

We look forward to making you an integral part of our team!   Are you ready for the challenge? Apply today and let’s see if your skills are what we need!