Title: Contract Operations & Support Services Coordinator Date written/ revised: 4/2026
Department: Administration
Status: Non-Exempt
Team Leader: Director of Contracts & Executive Operations
Mission Contribution
The Contract Operations & Support Services Coordinator supports Alabama Goodwill Industries and Alabama Goodwill Contract Services’ mission by ensuring the consistent, high-quality delivery of administrative and contract services that create meaningful employment opportunities for individuals with disabilities, veterans, and others served. Through strong administrative execution, compliance, and team support, this role helps translate services and contracts into impactful, mission-driven work experiences while maintaining service excellence for our customers.
Position Summary
The Contract Operations & Support Services Coordinator provides integrated administrative, operational, and compliance support across both organizations. This position works directly with the Director of Contract Operations & Executive Affairs, Business Development Manager, and senior leadership to ensure seamless coordination of executive priorities, board governance activities, and day-to-day operations.
This role plays a central function in ensuring AGCS maintains full compliance with AbilityOne and SourceAmerica program requirements, including audit readiness, documentation management, and regulatory reporting (e.g., IEEs, ERS, and financial reporting alignment).
Essential Functions
1. Human Resources Coordination (Shared Services Transition)
Support onboarding, offboarding, and employee lifecycle management
Maintain personnel files and ensure compliance with federal, state, and organizational requirements
Track required certifications and training (e.g., custodial certifications, safety compliance)
Assist with performance documentation and workforce compliance tracking
2. Recruiting & Workforce Development
Coordinate recruitment processes, including job postings, applicant tracking, and interview scheduling
Support workforce planning aligned with contract staffing requirements and AbilityOne ratios
Maintain applicant pipelines and onboarding readiness for new and existing contracts
3. Payroll & Financial Coordination
Coordinate payroll data collection, timesheet verification, and submission
Track labor hours and ensure alignment with contract requirements and billing structures
Assist in preparing and validating financial reports related to labor distribution, contract performance, and compliance requirements
Serve as liaison between AGCS operations and finance/payroll functions
4. Contracts Administration & Compliance Oversight
Support contract documentation, reporting, and performance tracking
Maintain compliance with Performance Work Statements (PWS) and Quality Control Plans (QCP)
Track and manage compliance requirements for federal contracts, AbilityOne, and SourceAmerica standards
Ensure audit-ready documentation is maintained for all contracts
5. AbilityOne & SourceAmerica Compliance (Critical Function)
Support preparation and coordination for AbilityOne and SourceAmerica audits and reviews
Maintain and track documentation required for compliance audits, including workforce eligibility and participation requirements
Assist in the preparation and submission of:
IEEs (Individual Employee Evaluations)
ERS (Employment Reporting System) documentation and submissions
Supporting documentation for SourceAmerica program compliance
Monitor and track compliance metrics to ensure adherence to program requirements
6. Reporting & Data Management
Maintain accurate records for workforce, compliance, and operational performance
Assist in preparing and validating:
ERS reports (labor hours, disability ratios, workforce participation)
IEEs and supporting employee documentation
Financial and operational reports aligned with contract and compliance requirements
Support leadership reporting needs, including KPI tracking and audit readiness documentation
7. Operations & Shared Services Integration
Lead administrative support for transitioning HR, payroll coordination, recruiting, and compliance functions in-house
Develop and maintain standard operating procedures (SOPs) for internal processes
Coordinate communication across contract sites, leadership, and compliance stakeholders
Support operational efficiency initiatives aligned with AGCS's strategic goals
8. Other Duties
Perform other duties as assigned.
Qualifications
Education & Experience
Associate’s degree in business administration, business management, or related field preferred
3–5 years of experience in administration, contract services, facilities, or service-based environments
Experience in customer-facing environments preferred
Knowledge, Skills & Abilities
Strong organizational skills
Ability to manage multiple tasks and priorities effectively
Working knowledge of compliance, safety, and quality standards (preferred)
Strong communication and problem-solving abilities
Ability to build relationships with team members and customers
Special Requirements
Ability to work evenings and weekends as needed
Some travel between contract sites
Physical Requirements
Ability to lift up to 50 pounds
Ability to move throughout contract sites regularly
Core Competencies & Expectations
Execution & Reliability: Consistently delivers high-quality results and ensures operational standards are met
Team Leadership: Builds and supports strong teams through clear expectations, coaching, and accountability
Operational Excellence: Drives efficiency, consistency, and continuous improvement across all sites
Customer Focus: Maintains a strong commitment to service quality and responsiveness
Problem Solving: Addresses challenges proactively and implements effective solutions
Mission Focus: Supports and advances AGCS’s mission through daily operations and team engagement
I have read this job description and reviewed it with my team leader, and I understand what is required of me.
Team Member (print/sign):________________/___________________ Date: ____________
Team Leader (print/sign):_________________/_____________________ Date: _____________
Talent & Culture (print/sign):_________________/__________________ Date: ____________
Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
AGCS is a federal contractor and participates in the AbilityOne Program, supporting employment opportunities for individuals with disabilities and veterans.