Technical Project Manager II

Do you relish the prospect of working on Industry leading cutting edge products and technology? Would you like the opportunity to work in a high-impact role responsible for building customer loyalty? Join our prestigious Professional Services team Our Team provides managed services and proactive and reactive support to our global customers. We use tools, processes, and expertise to integrate and maintain Akamai Performance, Security, and Compute solutions. We solve problems collaboratively, innovate creatively, and strive for continuous improvement for our customers and team. Become a trusted advisor As a Technical Project Manager II, you'll be a trusted advisor, managing customers' end-to-end platform engagement. In a high-impact environment, you'll oversee projects, solve problems, and build close relationships with customers. Your focus will be on the North America Financial Services Vertical. As a Technical Project Manager II, you will be responsible for: Advocating best practices for customers and teams during product implementation, and relaying customer feedback to Product. Acting as the primary customer contact and leading the integrated team to achieve successful customer outcomes. Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery Communicating with internal, external stakeholders and partners to share information and deliverables

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.