OLA CAB
Website:
olacabs.com
Job details:
Role: Airport Operations Manager
Location: Mumbai
Job Summary:
We are looking for an Airport Operations Manager to oversee and manage end-to-end airport operations and ensure smooth on-ground execution. The role involves handling daily airport activities, coordinating with multiple stakeholders, managing operational teams/vendors, driving operational efficiency, and ensuring seamless customer experience while adhering to SOPs and compliance standards. The candidate will also be responsible for managing operational costs and supporting P&L objectives for the assigned operations.
Key Responsibilities:
- Manage day-to-day airport operations and ensure smooth functioning of all operational activities
- Handle on-ground operations, monitor processes, and resolve operational escalations in real time
- Coordinate with internal teams, airport authorities, vendors, and service partners for seamless execution
- Ensure adherence to operational SOPs, safety standards, and compliance guidelines
- Manage shift operations, manpower planning, and vendor coordination
- Monitor service quality, customer/passenger experience, and operational efficiency
- Track operational KPIs, SLAs, process performance metrics, and operational costs
- Support P&L management by driving cost optimization, productivity improvement, and operational efficiency initiatives
- Identify operational gaps and drive process improvement initiatives
- Ensure timely incident resolution and escalation management
- Work closely with cross-functional teams to support smooth airport functioning
Preferred Candidate Profile:
- Experience in Airport Operations, Logistics Operations, Supply Chain Operations, Hub Operations, or Ground Operations
- Exposure to operations cost management and P&L ownership
- Strong stakeholder and vendor management skills
- Experience in handling fast-paced operational environments
- Good problem-solving and decision-making abilities
- Strong communication and team management skills
- Comfortable working in shifts and managing real-time operations
Click on Apply to know more.