Accreditation Specialist

Airlines Reporting Corporation (ARC)

Salary: $49k - $73k
Experience: 4+ yrs
Location: Arlington, Virginia, United States
Job type: Full-time

Required skills

CRM
cross functional
customer service
Passenger

About the role

About The Role::

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for an Accreditation Specialist to join our team! In this role, you will process all incoming forms from ARC’s agency customers as they relate to the accreditation process. You will ensure agencies meet the rules of current ARC Agreements for submission requests. You'll perform a first stage risk analysis review using specific KYC / Due Diligence tools (KYC tool) on agencies and owners for new applicants and ownership changes of current ARC agency participants. Onboard new agencies, as well as processing account maintenance requests using the CRM platform. And, assist both internal and external customers with any inquiries as it relates to agency accreditation. The Accreditation Specilaist is expected to perform at a high level of productivity, cross functional engagement and teamwork is expected due to the high-volume transactional nature of the work.

What You'll Get to Do::

Conduct risk analysis evaluation/assessment of applications, using the KYC tool, resulting in approval/disapproval decisions.
On-board customers within prescribed service level agreement time frames, welcome new customers, and consult with external customers on the ARC accreditation standards.
Serve as subject matter expert for internal and external customers on all areas of Accreditation (i.e., new entity, ownership change, verified travel consultant, and miscellaneous changes in location, bank account, etc.).
Perform reporting as it applies to performance of the department to internal customers (i.e., billings to finance, affirmations, etc.).
Maintain relationships with key agency customers and handle their agencies accreditation needs.
Process accreditation forms submitted by agencies (new entity, ownership change, VTCs, address changes, bank account changes, etc.).

You'll Bring These Qualifications::

High School Diploma required; college degree preferred
4 years or more of customer service experience and intimate knowledge of the ARA
4+ years of experience working in a high production office environment preferred.
Working knowledge of basic features of Microsoft Office Suite (Word, Excel and Access)
Strong attention to detail an absolute must
Commitment to professionalism and integrity
Effective listening, reading comprehension and critical thinking skills

ARC123

What We Can Offer You::

Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

About Airlines Reporting Corporation (ARC)

Settles airline ticket transactions and provides travel industry data intelligence.

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