Customer Service Representative

Description

Job Description

As the Shipping-Receiving Customer Service Admin, you will assist our team with processing incoming repair orders, routing parts to the shop for repair, and readying and shipping outgoing parts. You will also assist in customer support and purchasing roles. FAA documentation is critical when shipping or receiving at ACP, so you will need to be able to find and understand the documentation needed to ship or receive the parts.

Core Responsibilities – Includes but is not limited to:

Sales Support

• Answering phones, taking messages, and directing calls to appropriate personnel.
• Assisting clients and visitors when needed.
• Contact customers to provide missing information or correct orders.
• Scan documents, keep physical and digital filing systems maintained and organized.
• Any other duties as assigned.

Receiving & Inventory

• Receive incoming shipments and deliver parts to corresponding departments.
• Receive piece parts in inventory management software and put them into inventory.
• Process repair orders from customers making sure all incoming paperwork and information is correct.
• Create ACP shop work orders in our ERP system.

Shipping

• Package and prepare items for shipment.
• Verify all outgoing paperwork is correct including invoices, packing slips and FAA forms.

Experience and Skills

· Excellent communications skills required! Concise communication and follow-up skills are necessary.

· Punctual, reliable, and works well with team members

· Strong computer and Microsoft Office skills required

· Experience in shipping/receiving and purchasing preferred.

· Familiarity with commercial aerospace parts, condition, and paperwork a huge plus!

· Valid driver’s license

Education

· High school diploma or GED is required.

· Some college is preferred.

· Computer savvy is a must!

Compensation:

· FT Hourly position ($21 - $25/hour) commensurate with experience, skill level or certifications. 

· We offer medical, dental, vision, life, and other insurance options; 401k with 100% match on first 4%; full time workers get paid holidays, vacation & sick/personal leave accrued on hire date.

About Us

Airline Component Parts (ACP) is an FAA-certified 145 Repair Station in operation since 1994. We specialize in the development of customized repair solutions for high-value aerospace parts. Our business is currently growing fast, and we are looking for a Customer Service Admin to help us in our day-to-day operations.