Senior Software Engineer - Engineering Productivity - Remote EMEA

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

As an Engineer in Engineering Productivity, you will be responsible for designing, implementing, and maintaining tools and frameworks that enhance the productivity of the engineering team. You will work closely with engineers across multiple teams to ensure smooth development workflows, reduce friction in the software development lifecycle, and promote best practices.

Your mission @Aircall

• Develop, implement, and maintain tools to enhance developer productivity and efficiency
• Streamline CI/CD pipelines to ensure fast, reliable, safe and automated deployments
• Identify bottlenecks in the development process and propose solutions to mitigate them
• Collaborate with development teams to integrate productivity tools into their workflows
• Monitor and optimize build and test performance
• Ensure accurate tracking and reporting of engineering productivity metrics
• Promote best practices for code quality, testing, and automation within the engineering team
• Participate in the design and implementation of scalable development environments
• Contribute to continuous process and organizational improvements
• Attend and participate in team rituals
  
  

A Little More About You

• You are passionate about improving engineering efficiency and developer experience
• You have a strong background in software development and automation
• You thrive in an ever-evolving and competitive landscape
• You constantly strive for improvement and see challenges as opportunities for growth
• You have prior experience with CI/CD pipelines and development workflows
• You are autonomous and highly organized
• You have strong troubleshooting skills and can plan and execute improvements effectively
• You are resourceful and familiar with various development tools and standards
• You have proficiency in English
• 4+ years of experience in software engineering, DevOps, or a related field
• Experience with automation tools and frameworks
• Familiarity with coding languages and tools such as Python, Typescript, JavaScript and Git
• Experience with tools such as Jenkins, GitLab CI, CircleCI, or similar
• Familiarity with Jira, Confluence, and other collaboration tools
• AWS experience is a plus
  
  

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.