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Supervisor, Claims Experience

Min Experience

2 years

Location

Canada

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

As a Supervisor, Claims Experience, you will be responsible for leading a team of Customer Service Representatives. You will coach and mentor your team to deliver high-quality support to Airbnb guests and hosts and work closely with the Claims team to resolve complex issues. You will also collaborate with other teams to drive process improvements and ensure a seamless customer experience.

About the company

Airbnb is a community-driven hospitality company that provides a platform for people to list, discover, and book unique accommodations and experiences around the world.

Skills

customer service
claims
process improvement
team management