Customer Support Specialist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Hosts on Airbnb provide travelers with one-of-a-kind stays and unique experiences that make for more meaningful connections. As a Customer Support Specialist, you'll be at the forefront of our mission to create a world where anyone can belong anywhere - connecting our global community of guests and hosts. You'll play a crucial role in ensuring both guests and hosts have amazing experiences by resolving their issues promptly, efficiently and with empathy. You'll be the voice of Airbnb, helping to build trust and advocacy through your interactions. In this role, you'll gain exposure to all parts of our business and have the opportunity to continuously grow and develop your skills. If you're passionate about providing exceptional service, adaptable to change, and eager to take on new challenges, we'd love to hear from you!

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Hosts on Airbnb provide travelers with one-of-a-kind stays and unique experiences that make for more meaningful connections.