About the role
Summary
Commercial Comfort Advisors are responsible for driving revenue by generating new customer leads and converting leads into clients by forming lasting and positive relationships. The primary focus is to recommend and sell commercial business comfort products (i.e., HVAC, ventilation, water heaters/purification, electrical, IAQ and maintenance protection plans) to leads and current customers. Your duties also include assisting HVAC specialists who install, troubleshoot, and repair HVAC equipment by contacting customers, performing onsite consultations, providing quotes about the recommended service, writing proposals and contracts, and designing HVAC systems in customer businesses.
Essential Functions
-Responsible for handling all sales leads (self-generated and furnished by the Company) in a timely and professional manner and communicating the disposition of each lead with the Sales and Operations Manager.
-Source new clients, re-engage leads, and use a one-call close method or follow-up strategies to secure contracts.
-Evaluate business layouts to recommend equipment and prepare accurate proposals using specialized software.
-Responsible for executing proper follow up procedures with every customer
-Ensures that customer expectations are met and kept throughout the duration of the project to ensure complete customer satisfaction
-Develop and maintain sales that meet or exceed the profit margin and closing ratio goals assigned by the Sales and Operations Manager.
-Make recommendations to the customer regarding the different options and they must resolve their wants and needs
-Communicate to the consumer on the proper operation and maintenance of the installed equipment
-Answer related questions as to operation, features, and functions to the customer
-Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as needed
-Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
-Other duties as assigned
Qualifications
-High School Diploma or GED
-At least 5 years of in-home sales experience with a proven track record of success
-Understanding of HVAC components, building codes, and energy efficiency - Trane products preferred
-Ability to properly engineer a job, perform heat load calculations and determine proper equipment sizing
-Strong interpersonal skills for building trust with customers and identifying needs.
-Excellent communication and presentation skills
-Ability to operate in a dynamic and fast-paced environment
-Excellent interpersonal, communication and analytical skills
-Ability to properly engineer a job, perform heat load calculations and determine proper equipment sizing
-Highly organized with exceptional follow-through abilities
-Attention to detail
-Must pass MVR screening and maintain a good driving record
-Must be able to follow directions and work independently
-Ability to read, write and speak in English
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