Courtyard El Paso Airport - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Stay at Courtyard El Paso Airport and enjoy a blend of convenience, flexible spaces, and timeless style. Our hotel near El Paso Airport offers the modern amenities business or leisure travelers need for an exceptional stay, with signature plush Marriott bedding, microwaves, mini-fridges, K-cup tea and coffeemakers, and HDTVs offered in all accommodations. Eat, drink, and mingle with fellow guests at The Bistro, our restaurant near El Paso Airport, offering energizing breakfast with Starbucks® coffee in the mornings and lunch and dinner options paired with craft drinks in the evenings. Stay on top of your routine in our 24-hour fitness center or go for a refreshing dip in our heated outdoor pool. Need to do laundry? We have an on-site laundry facility. Venture out to experience the sights and tastes of El Paso with authentic Tex Mex cuisine and some of El Paso's top things to do such as historic attractions, parks, and malls like Cielo Vista Mall and Bassett Place. Enjoy your stay at Courtyard El Paso Airport. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!