upGrad Enterprise
Website:
upgrad-enterprise.com
Job details:
About Us: upGrad Enterprise is a leading provider of high-quality online education solutions. We partner with institutions and businesses to deliver world-class learning experiences, empowering professionals to achieve their career goals. Our innovative platform and extensive course offerings make us a preferred choice for continuous professional development.
We are looking for a dynamic and technically proficient Trainer-in-Residence (AI) to join our team. This is a high-impact, client-facing role that blends deep technical expertise with exceptional training and consulting capabilities. The ideal candidate will not only deliver world-class corporate training but also act as a trusted consultant to our clients—helping them solve real-world business problems through AI and data-driven solutions.
Key Responsibilities
1. Corporate Training Delivery
- Design and deliver high-impact, engaging corporate training programs.
- Ensure training sessions are practical, industry-relevant, and aligned with client business objectives.
- Maintain consistently high NPS through exceptional learner engagement and knowledge transfer.
2. Client Consulting & Advisory
- Act as a trainer-cum-consultant, providing strategic guidance to clients on AI adoption, implementation, and upskilling roadmaps.
- Participate in client expectation-setting calls alongside sourcing, solutions, and delivery leads to ensure alignment on training outcomes.
- Drive technical discussions during client calls, demonstrating strong domain authority and problem-solving capabilities.
3. Stakeholder Management
- Serve as a primary client-facing representative, building trust and long-term relationships with key client stakeholders.
- Collaborate with internal teams (sourcing, solutions, delivery, and KAMs) to ensure seamless program execution.
- Conduct pre-engagement discovery sessions to understand client pain points and tailor training content accordingly.
4. Content Development & Innovation
- Continuously update training materials to reflect the latest advancements in AI.
- Develop case studies, hands-on labs, and real-world projects to enhance learning outcomes.
- Contribute to building a scalable training framework that ensures consistent quality across all client engagements.
5. Process & Documentation
- Participate in structured screening and onboarding processes (including platforms like uPace) to ensure trainer quality and documentation standards are met.
- Provide timely reports and feedback on training effectiveness, client satisfaction, and areas for improvement.
Key Requirements
Technical Expertise
- Proven ability to lead technical client calls, articulate complex concepts clearly, and address client queries with confidence.
Training & Consulting Experience
- Minimum 15 years of experience in corporate training, consulting, or a dual role combining both.
- Demonstrated track record of delivering high-stakes training programs with consistently high NPS.
- Prior experience in a client-facing role with proven stakeholder management skills.
Soft Skills
- Exceptional communication and presentation skills.
- Strong interpersonal skills with the ability to influence and build credibility at all levels.
- Problem-solving mindset with a consultative approach to client engagement.
What We Offer
- Opportunity to work with leading enterprises on transformative AI initiatives.
- A collaborative and growth-oriented work environment.
- Competitive compensation aligned with industry standards.
- Exposure to diverse industries and high-impact learning projects.
Click on Apply to know more.