Promaynov Advisory Services Pvt. Ltd
Website:
promaynov.com
Job details:
Job Title: AI Application Support Consultant (L2)
Experience: 4–6 Years
Location: Bangalore / Gurgaon
Mode: Hybrid
Job Description
We are looking for an AI Application Support Consultant (L2) with 4–6 years of experience in application production support, cloud platforms, and AI-enabled applications. The ideal candidate will provide Level 2 support for AI-based applications, handling incident triage, troubleshooting, root cause analysis, and collaboration with L3 engineering teams to ensure high service availability and operational excellence.
Key Responsibilities
- Provide Level 2 support for AI applications by investigating, troubleshooting, and resolving incidents escalated from L1.
- Differentiate functional issues from technical incidents and ensure timely resolution.
- Perform root cause analysis for application, cloud, integration, and platform-related issues.
- Troubleshoot AI platforms including authentication, deployment, latency, rate limiting, and API-related issues.
- Diagnose cloud infrastructure issues involving Azure (preferred), AWS, or GCP, including IAM, networking, Key Vault, API gateways, and integrations.
- Escalate unresolved issues to L3 teams with complete diagnostic information, logs, and evidence.
- Create and maintain support documentation, runbooks, SOPs, and knowledge base articles.
- Monitor application health and recommend improvements in observability, logging, dashboards, and alerting.
- Participate in problem management, post-incident reviews, and continuous service improvement initiatives.
- Collaborate with L1 Service Desk, application owners, cloud teams, and product engineering teams.
Required Skills
- 4–6 years of experience in L2/L3 Application Support or Production Support.
- Hands-on experience supporting AI-enabled applications or AI/ML platforms.
- Working knowledge of OpenAI and/or Azure AI services.
- Strong understanding of Microsoft Azure (preferred); exposure to AWS/GCP is an advantage.
- Experience with ServiceNow or other ITSM tools.
- Knowledge of API troubleshooting, authentication, integrations, and cloud networking.
- Strong analytical and problem-solving skills.
- Excellent documentation and communication skills.
- Ability to work in a fast-paced production support environment.
Preferred Skills
- Experience with Azure Monitor, Application Insights, KQL, or other observability tools.
- Basic scripting knowledge in Python or PowerShell.
- ITIL Foundation certification is an added advantage.
Preferred Candidate Profile
- Experience supporting enterprise AI applications in production.
- Strong customer-focused mindset with excellent incident management skills.
- Ability to work independently while collaborating with cross-functional teams.
- Exposure to AI operations (AIOps) or cloud-native environments will be an added advantage.
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